# Bug Reports **URL:** https://community.beestat.io/c/bug-reports/5.md?page=2 [Latest](https://community.beestat.io/latest.md) · [Categories](https://community.beestat.io/categories.md) · [Tags](https://community.beestat.io/tags.md) **Page:** 3 --- ## [Isn't the slope of the heat graph wrong?](https://community.beestat.io/t/isnt-the-slope-of-the-heat-graph-wrong/263)
**Author:** [@dkgibson](https://community.beestat.io/u/dkgibson)\ **Replies:** 4\ **Last updated:** [December 7, 2023, 7:10pm UTC](https://community.beestat.io/t/isnt-the-slope-of-the-heat-graph-wrong/263 "2023-12-07T19:10:52Z")
Sometimes the slope is positive, & sometimes it’s negative: --- ## [Sadly, the "Beestat refresh issue" is back](https://community.beestat.io/t/sadly-the-beestat-refresh-issue-is-back/708)
**Author:** [@dkgibson](https://community.beestat.io/u/dkgibson)\ **Replies:** 1\ **Last updated:** [December 7, 2023, 7:09pm UTC](https://community.beestat.io/t/sadly-the-beestat-refresh-issue-is-back/708 "2023-12-07T19:09:29Z")
I only invoke the web page on the PC about once/twice a week, so I hadn’t been checking recently. Specifically, the “Analyze” page sometimes doesn’t show the last few days. Killing the PC web page & restarting, fixes i… --- ## [Invalid Response](https://community.beestat.io/t/invalid-response/834)
**Author:** [@frankpc](https://community.beestat.io/u/frankpc)\ **Replies:** 4\ **Last updated:** [December 7, 2023, 7:08pm UTC](https://community.beestat.io/t/invalid-response/834 "2023-12-07T19:08:17Z")
Hi, I’ve been seeing the below error message for a few days when I start Beestat on my iPhone. Eventually everything loads as expected but it takes maybe 15 seconds or so. So really more of a nuisance than anything else… --- ## [Beestat app will no longer support rotating the from portrait to Landscape view](https://community.beestat.io/t/beestat-app-will-no-longer-support-rotating-the-from-portrait-to-landscape-view/775)
**Author:** [@dancoxatlive.com](https://community.beestat.io/u/dancoxatlive.com)\ **Replies:** 2\ **Last updated:** [December 7, 2023, 7:07pm UTC](https://community.beestat.io/t/beestat-app-will-no-longer-support-rotating-the-from-portrait-to-landscape-view/775 "2023-12-07T19:07:25Z")
For some reason, when I my Google Pixel 6 Pro Android smartphone recently updated to Android 13, the Beestat app will no longer support rotating the from portrait to Landscape view. Interesting. I uninstalled Beestat m… --- ## [Thermostat detail not updating](https://community.beestat.io/t/thermostat-detail-not-updating/865)
**Author:** [@barryfox](https://community.beestat.io/u/barryfox)\ **Replies:** 7\ **Last updated:** [December 7, 2023, 7:06pm UTC](https://community.beestat.io/t/thermostat-detail-not-updating/865 "2023-12-07T19:06:14Z")
Looks like my Ecobee 3 Lite got a firmware update today. Since the update, the thermostat detail is not updating. Sensor detail is updating, so it looks like something in the new firmware is keeping the thermostat data… --- ## [No new download data for the past day](https://community.beestat.io/t/no-new-download-data-for-the-past-day/944)
**Author:** [@mjs2011](https://community.beestat.io/u/mjs2011)\ **Replies:** 1\ **Last updated:** [December 7, 2023, 7:04pm UTC](https://community.beestat.io/t/no-new-download-data-for-the-past-day/944 "2023-12-07T19:04:42Z")
When I go to download data in beestat, the csv file has no data after 13:40 yesterday. Downloading data from ecobee’s homeIQ doesn’t seem to be missing over a day’s worth of data like the download from beestat. If I att… --- ## [Beestat local instance, thermostat/sensor detail refresh interval](https://community.beestat.io/t/beestat-local-instance-thermostat-sensor-detail-refresh-interval/990)
**Author:** [@das1996](https://community.beestat.io/u/das1996)\ **Replies:** 6\ **Last updated:** [December 7, 2023, 11:24am UTC](https://community.beestat.io/t/beestat-local-instance-thermostat-sensor-detail-refresh-interval/990 "2023-12-07T11:24:09Z")
Hello! I am running beestat locally following the instructions at Notion – The all-in-one workspace for your notes, tasks, wikis, and databases. This is run in a proxmox lxc ubuntu 22.04 container. The issue is thermo… --- ## [Website and app down?](https://community.beestat.io/t/website-and-app-down/984)
**Author:** [@Don\_Thate](https://community.beestat.io/u/Don_Thate)\ **Replies:** 11\ **Last updated:** [November 22, 2023, 2:27am UTC](https://community.beestat.io/t/website-and-app-down/984 "2023-11-22T02:27:52Z")
I’m unable to load the app (“web page not available”) on Android, and the beestat.io site isn’t loading, either. Is there some maintenance happening at the moment? --- ## [Beestat.io api broken?](https://community.beestat.io/t/beestat-io-api-broken/966)
**Author:** [@das1996](https://community.beestat.io/u/das1996)\ **Replies:** 5\ **Last updated:** [November 8, 2023, 1:12pm UTC](https://community.beestat.io/t/beestat-io-api-broken/966 "2023-11-08T13:12:28Z")
Get this when trying to refresh. Tried erasing cookies and re-associating. It was working ok earlier this morning… Edit. Looks like ecobee is down too. Can’t log into the account there either. Explains why the api is… --- ## [Summary Graph showing higher daily total than actual](https://community.beestat.io/t/summary-graph-showing-higher-daily-total-than-actual/968)
**Author:** [@Paul.M](https://community.beestat.io/u/Paul.M)\ **Replies:** 1\ **Last updated:** [November 6, 2023, 11:32am UTC](https://community.beestat.io/t/summary-graph-showing-higher-daily-total-than-actual/968 "2023-11-06T11:32:48Z")
Jon, Love your work! There must be an issue with the chart summary setup. Yesterday there was no data showing for Nov 2 and the total value for Nov 1 was higher than the raw data showed. Was showing 6:27 run time, bu… --- ## [Outdoor Temp Extremes no longer works (Analyze page)](https://community.beestat.io/t/outdoor-temp-extremes-no-longer-works-analyze-page/959)
**Author:** [@dkgibson](https://community.beestat.io/u/dkgibson)\ **Replies:** 2\ **Last updated:** [October 18, 2023, 6:22pm UTC](https://community.beestat.io/t/outdoor-temp-extremes-no-longer-works-analyze-page/959 "2023-10-18T18:22:12Z")
The title says it all. --- ## [Beestat won't load unless incognito](https://community.beestat.io/t/beestat-wont-load-unless-incognito/955)
**Author:** [@Tneck](https://community.beestat.io/u/Tneck)\ **Replies:** 1\ **Last updated:** [October 18, 2023, 2:03am UTC](https://community.beestat.io/t/beestat-wont-load-unless-incognito/955 "2023-10-18T02:03:04Z")
I’m having trouble getting beestat running from the app. I have an android phone and I can load beestat with browsers in incognito. But can’t log in with the app, Brave or Chrome when not in incognito mode. the screen… --- ## [Unable to access beestat](https://community.beestat.io/t/unable-to-access-beestat/934)
**Author:** [@Mdantuono](https://community.beestat.io/u/Mdantuono)\ **Replies:** 3\ **Last updated:** [October 12, 2023, 2:19am UTC](https://community.beestat.io/t/unable-to-access-beestat/934 "2023-10-12T02:19:23Z")
Unable to access beestat from phone or desktop the last few weeks. Kept expecting it to start working again but just get the loading screen with the pulsing circle. Not sure what to do to fix it. --- ## [No Outdoor Temp Graph](https://community.beestat.io/t/no-outdoor-temp-graph/573)
**Author:** [@Meatwell](https://community.beestat.io/u/Meatwell)\ **Replies:** 10\ **Last updated:** [October 6, 2023, 12:07am UTC](https://community.beestat.io/t/no-outdoor-temp-graph/573 "2023-10-06T00:07:49Z")
It is certainly possible that it’s user error, but I cannot see the outdoor temperature graph on Android or using my computers browser. The outdoor temp value does appear in the chart window when I select it to be displa… --- ## [Notice beestat unable to update away staus](https://community.beestat.io/t/notice-beestat-unable-to-update-away-staus/910)
**Author:** [@kevin\_tor](https://community.beestat.io/u/kevin_tor)\ **Replies:** 1\ **Last updated:** [July 16, 2023, 12:10pm UTC](https://community.beestat.io/t/notice-beestat-unable-to-update-away-staus/910 "2023-07-16T12:10:35Z")
I notice I set ecobee as away profile ,but the beestat seem still show home profile… Any reason? --- ## [Sync loop then rate limited](https://community.beestat.io/t/sync-loop-then-rate-limited/896)
**Author:** [@lngarrett](https://community.beestat.io/u/lngarrett)\ **Replies:** 1\ **Last updated:** [June 12, 2023, 10:41am UTC](https://community.beestat.io/t/sync-loop-then-rate-limited/896 "2023-06-12T10:41:22Z")
As the title says - my Detail (and any other) page is stuck syncing and then after a while I get a rate limit error. FWIW - I am a new ecobee user and installed my thermostats a couple of hours ago. --- ## [Thermostat detail chart 1 hour later than actual](https://community.beestat.io/t/thermostat-detail-chart-1-hour-later-than-actual/880)
**Author:** [@carinya](https://community.beestat.io/u/carinya)\ **Replies:** 2\ **Last updated:** [April 15, 2023, 9:50pm UTC](https://community.beestat.io/t/thermostat-detail-chart-1-hour-later-than-actual/880 "2023-04-15T21:50:28Z")
Last night ecobee shows AC switching on at 8:40pm. However, Beestat shows AC switching on at 9:40pm. Thanks for looking into this Jon steve --- ## [Beestat showing activities one hour off the actual time](https://community.beestat.io/t/beestat-showing-activities-one-hour-off-the-actual-time/870)
**Author:** [@paulswagelock](https://community.beestat.io/u/paulswagelock)\ **Replies:** 3\ **Last updated:** [April 2, 2023, 12:08pm UTC](https://community.beestat.io/t/beestat-showing-activities-one-hour-off-the-actual-time/870 "2023-04-02T12:08:13Z")
Today we left the house at 4:30, beestat shows activity in the house stopping at 5:30. It used to be the right time, what happened? --- ## [No Temp Profile](https://community.beestat.io/t/no-temp-profile/836)
**Author:** [@tsitalon1](https://community.beestat.io/u/tsitalon1)\ **Replies:** 2\ **Last updated:** [February 16, 2023, 1:31pm UTC](https://community.beestat.io/t/no-temp-profile/836 "2023-02-16T13:31:28Z")
Maybe I’m doing something wrong, but I had temp profiles before I switched out the thermostat on 1/9/23 and I have yet to get profiles to populate. Is this something I can fix on my end or is this a backend data issue? … --- ## [No download data](https://community.beestat.io/t/no-download-data/825)
**Author:** [@DRG](https://community.beestat.io/u/DRG)\ **Replies:** 1\ **Last updated:** [January 25, 2023, 1:33pm UTC](https://community.beestat.io/t/no-download-data/825 "2023-01-25T13:33:41Z")
I have been unable to download my daily runtime data report . The last Beestat Export report I was able to get was on Jan 21. When I click on it for “yesterday” it goes to a white screen. It does the same thing if I try … --- ## [Visualize Issues](https://community.beestat.io/t/visualize-issues/754)
**Author:** [@Jledwards2](https://community.beestat.io/u/Jledwards2)\ **Replies:** 9\ **Last updated:** [November 22, 2022, 5:12pm UTC](https://community.beestat.io/t/visualize-issues/754 "2022-11-22T17:12:27Z")
Choosing Visualize locks up Beestat, and doesn’t show the Visualize screen. All the other functions seem to be fine. I was able to use and design with Visualize last week, but it isn’t responding this week. --- ## [Visualize - Basement Issues](https://community.beestat.io/t/visualize-basement-issues/764)
**Author:** [@oskar](https://community.beestat.io/u/oskar)\ **Replies:** 2\ **Last updated:** [November 15, 2022, 1:25am UTC](https://community.beestat.io/t/visualize-basement-issues/764 "2022-11-15T01:25:31Z")
Hi, Great work on the visualization feature. I started building my floor plan and noticed two things: When identifying one floor as basement, during room creation in the basement, the upper floor (floor 1) doesn’t s… --- ## [Thermostat Detail Chart not updating but sensors are](https://community.beestat.io/t/thermostat-detail-chart-not-updating-but-sensors-are/757)
**Author:** [@brendon7358](https://community.beestat.io/u/brendon7358)\ **Replies:** 11\ **Last updated:** [November 12, 2022, 10:52pm UTC](https://community.beestat.io/t/thermostat-detail-chart-not-updating-but-sensors-are/757 "2022-11-12T22:52:37Z")
Stopped updating yesterday yesterday at 8:25pm. Sensors still show data from then until now. If I go in my app it tells me the outside weather data so it should be getting that correctly. --- ## [Thermostat Detail Chart not updating](https://community.beestat.io/t/thermostat-detail-chart-not-updating/741)
**Author:** [@kasander](https://community.beestat.io/u/kasander)\ **Replies:** 6\ **Last updated:** [October 21, 2022, 2:58pm UTC](https://community.beestat.io/t/thermostat-detail-chart-not-updating/741 "2022-10-21T14:58:23Z")
My thermostat detail stopped working months ago. It just shows “No data to display”. The sensor detail chart still works fine. Thermostat serial number 911402656237. --- ## [Unable to connect my Ecobee](https://community.beestat.io/t/unable-to-connect-my-ecobee/736)
**Author:** [@PartPhys](https://community.beestat.io/u/PartPhys)\ **Replies:** 4\ **Last updated:** [October 16, 2022, 2:04pm UTC](https://community.beestat.io/t/unable-to-connect-my-ecobee/736 "2022-10-16T14:04:09Z")
Every time I try to connect my Ecobee account I get this error. {"success":false,"data":{"error\_message":"Database query failed.","error\_code":1206}} Oddly enough, Ecobee sends me an email that I have granted access to… --- ## [Custom ranges does not work for Sensor Detail date selection](https://community.beestat.io/t/custom-ranges-does-not-work-for-sensor-detail-date-selection/710)
**Author:** [@bmclaren99](https://community.beestat.io/u/bmclaren99)\ **Replies:** 4\ **Last updated:** [August 19, 2022, 9:37pm UTC](https://community.beestat.io/t/custom-ranges-does-not-work-for-sensor-detail-date-selection/710 "2022-08-19T21:37:03Z")
It seems like Custom Ranges doesn’t work even with recent dates. I originally thought it was old dates (hence the screen shot), but I tired with Aug 13-14, and it is saying the same thing. --- ## [Missing "Balance Point" setting on one thermostat](https://community.beestat.io/t/missing-balance-point-setting-on-one-thermostat/707)
**Author:** [@Water433](https://community.beestat.io/u/Water433)\ **Replies:** 1\ **Last updated:** [August 15, 2022, 1:42pm UTC](https://community.beestat.io/t/missing-balance-point-setting-on-one-thermostat/707 "2022-08-15T13:42:53Z")
Hi I’ve got 2 thermostats and 1 of them is missing the “Balance Point” section. Am I missing a setting somewhere to enable this? Missing thermostat below --- ## [Beestat refresh issue?](https://community.beestat.io/t/beestat-refresh-issue/546)
**Author:** [@dkgibson](https://community.beestat.io/u/dkgibson)\ **Replies:** 5\ **Last updated:** [August 3, 2022, 4:44pm UTC](https://community.beestat.io/t/beestat-refresh-issue/546 "2022-08-03T16:44:35Z")
Usually when I access the beestat page & then click on the Analyze tab, I don’t see the Thermostat Summary data (or dates) for the last few days. Switching tabs back & forth doesn’t solve the problem, but completely exi… --- ## [API Call failed - for about a week](https://community.beestat.io/t/api-call-failed-for-about-a-week/665)
**Author:** [@Hippytrip](https://community.beestat.io/u/Hippytrip)\ **Replies:** 1\ **Last updated:** [June 22, 2022, 1:12am UTC](https://community.beestat.io/t/api-call-failed-for-about-a-week/665 "2022-06-22T01:12:33Z")
I’ve been getting this error report fo about a week I think. Our new heat pump is giving our power bill hell, and no one can figure out why. I want to use this data to figure out what’s going on. (8 service calls since i… --- ## [Beestat data incomplete starting 4/1](https://community.beestat.io/t/beestat-data-incomplete-starting-4-1/651)
**Author:** [@das1996](https://community.beestat.io/u/das1996)\ **Replies:** 5\ **Last updated:** [April 11, 2022, 4:25pm UTC](https://community.beestat.io/t/beestat-data-incomplete-starting-4-1/651 "2022-04-11T16:25:36Z")
For the last day and a half i’m getting strange beestat results. Given there’s data in the sensor detail, suggests tstat is communicating with ecobee. Homeiq does show data too. Is this a beestat or ecobee issue? O… [Previous page](https://community.beestat.io/c/bug-reports/5.md?page=1) [Next page](https://community.beestat.io/c/bug-reports/5.md?page=3)