# App and website both say “syncing”

**URL:** <https://community.beestat.io/t/app-and-website-both-say-syncing/1411>\
**Category:** Bug Reports\
**Created:** [February 1, 2025, 1:54pm UTC](https://community.beestat.io/t/app-and-website-both-say-syncing/1411 "2025-02-01T13:54:29Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Cloud](https://community.beestat.io/letter_avatar_proxy/v4/letter/c/e99b99/32.png) [@Cloud](https://community.beestat.io/u/Cloud)\
**Post date:** [February 1, 2025, 1:54pm UTC](https://community.beestat.io/t/app-and-website-both-say-syncing/1411/1 "2025-02-01T13:54:29Z")

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As of this morning, my graphs do not load. They just say syncing. Thermostat and sensor temperature data does populate. This occurs on both the website and iOS app.

When I clicked “log out” in the app it wouldn’t actually log me out.

Deleting and reinstalling the app didn’t fix the issue.

 ![IMG_1785](https://community.beestat.io/uploads/default/original/1X/20ddf594a9e467dbfd736c3421801d5c63831583.jpeg)  
 ![IMG_1786](https://community.beestat.io/uploads/default/original/1X/e72836d87ca80536c1eb45d3bbaf8fad3b74f5d1.jpeg)

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**Author:** ![Foster](https://community.beestat.io/letter_avatar_proxy/v4/letter/f/aca169/32.png) [@Foster](https://community.beestat.io/u/Foster)\
**Post date:** [February 1, 2025, 2:06pm UTC](https://community.beestat.io/t/app-and-website-both-say-syncing/1411/2 "2025-02-01T14:06:03Z")

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Same here…new month, perhaps something “expired”!

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**Author:** ![ziebelje](https://community.beestat.io/user_avatar/community.beestat.io/ziebelje/32/633_2.png) [@ziebelje](https://community.beestat.io/u/ziebelje)\
**Post date:** [February 1, 2025, 2:17pm UTC](https://community.beestat.io/t/app-and-website-both-say-syncing/1411/3 "2025-02-01T14:17:17Z")

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I’m not quite sure what’s happening - can you try again? If it’s still not working, send me your thermostat serial number and I’ll take a closer look. Seems to be affecting some users and not others.

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**Author:** ![Cloud](https://community.beestat.io/letter_avatar_proxy/v4/letter/c/e99b99/32.png) [@Cloud](https://community.beestat.io/u/Cloud)\
**Post date:** [February 1, 2025, 2:21pm UTC](https://community.beestat.io/t/app-and-website-both-say-syncing/1411/4 "2025-02-01T14:21:29Z")

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Mine is now working again. 8:20am central time

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**Author:** ![Cloud](https://community.beestat.io/letter_avatar_proxy/v4/letter/c/e99b99/32.png) [@Cloud](https://community.beestat.io/u/Cloud)\
**Post date:** [February 1, 2025, 2:21pm UTC](https://community.beestat.io/t/app-and-website-both-say-syncing/1411/5 "2025-02-01T14:21:50Z")

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mine seems to have fixed itself.

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**Author:** ![system](https://community.beestat.io/uploads/default/original/1X/1aae50114ef63970cb76f963398ca488a1165eda.png) [@system](https://community.beestat.io/u/system)\
**Post date:** [February 8, 2025, 2:22pm UTC](https://community.beestat.io/t/app-and-website-both-say-syncing/1411/6 "2025-02-08T14:22:05Z")

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