# Beestat won't load unless incognito

**URL:** <https://community.beestat.io/t/beestat-wont-load-unless-incognito/955>\
**Category:** Bug Reports\
**Created:** [October 13, 2023, 8:07pm UTC](https://community.beestat.io/t/beestat-wont-load-unless-incognito/955 "2023-10-13T20:07:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tneck](https://community.beestat.io/letter_avatar_proxy/v4/letter/t/77aa72/32.png) [@Tneck](https://community.beestat.io/u/Tneck)\
**Post date:** [October 13, 2023, 8:07pm UTC](https://community.beestat.io/t/beestat-wont-load-unless-incognito/955/1 "2023-10-13T20:07:35Z")

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I’m having trouble getting beestat running from the app.

I have an android phone and I can load beestat with browsers in incognito.

But can’t log in with the app, Brave or Chrome when not in incognito mode. the screen for username and password never loads.

I’ve cleared my Chrome data cache and cookies but it still won’t load.

This has been going on for about a year. (sorry it took so long to report)

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**Author:** ![ziebelje](https://community.beestat.io/user_avatar/community.beestat.io/ziebelje/32/633_2.png) [@ziebelje](https://community.beestat.io/u/ziebelje)\
**Post date:** [October 18, 2023, 2:03am UTC](https://community.beestat.io/t/beestat-wont-load-unless-incognito/955/2 "2023-10-18T02:03:04Z")

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Could you PM me your thermostat serial number? I can try to clear some things on my end.

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**Author:** ![system](https://community.beestat.io/uploads/default/original/1X/1aae50114ef63970cb76f963398ca488a1165eda.png) [@system](https://community.beestat.io/u/system)\
**Post date:** [October 25, 2023, 2:03am UTC](https://community.beestat.io/t/beestat-wont-load-unless-incognito/955/3 "2023-10-25T02:03:38Z")

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