# Ecobee having authentications problems (was: App not loading on my phone or desktop)

**URL:** <https://community.beestat.io/t/ecobee-having-authentications-problems-was-app-not-loading-on-my-phone-or-desktop/502>\
**Category:** Feedback & Discussion\
**Created:** [April 20, 2021, 7:21pm UTC](https://community.beestat.io/t/ecobee-having-authentications-problems-was-app-not-loading-on-my-phone-or-desktop/502 "2021-04-20T19:21:04Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![tag](https://community.beestat.io/letter_avatar_proxy/v4/letter/t/f14d63/32.png) [@tag](https://community.beestat.io/u/tag)\
**Post date:** [April 20, 2021, 7:21pm UTC](https://community.beestat.io/t/ecobee-having-authentications-problems-was-app-not-loading-on-my-phone-or-desktop/502/1 "2021-04-20T19:21:04Z")

</div>

Just the quickly pulsing load circle.

Tried on three devices:

1. Android Chrome
2. Win 10 Chrome & Firefox
3. Another Win 10 Chrome

EDIT: now I see my ecobee app hasn’t update since yesterday

[https://status.ecobee.com/](https://status.ecobee.com/) confirms the issues