# New Ecobee, old data gone?

**URL:** <https://community.beestat.io/t/new-ecobee-old-data-gone/1090>\
**Category:** Feedback & Discussion\
**Created:** [February 3, 2024, 11:01pm UTC](https://community.beestat.io/t/new-ecobee-old-data-gone/1090 "2024-02-03T23:01:56Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![kurttruong](https://community.beestat.io/letter_avatar_proxy/v4/letter/k/f0a364/32.png) [@kurttruong](https://community.beestat.io/u/kurttruong)\
**Post date:** [February 3, 2024, 11:01pm UTC](https://community.beestat.io/t/new-ecobee-old-data-gone/1090/1 "2024-02-03T23:01:56Z")

</div>

My heat pump ran for 6 hours overnight and the house never heated up. Upon further investigation it turned out my compressor never came on. I knew how long the outage was for because of this app. The HVAC tech came and diagnosed it as a bad circuit board but the system still wouldn’t kick on. The secondary issue was that the Ecobee seemed to have gone bad as well. He speculated we got a power surge.

Long story short I needed a new thermostat and the new Ecobee from the power company just came. I installed it but all my old data is gone. Anyway I can get it back?

---

<div class="post-metadata">

**Author:** ![ziebelje](https://community.beestat.io/user_avatar/community.beestat.io/ziebelje/32/633_2.png) [@ziebelje](https://community.beestat.io/u/ziebelje)\
**Post date:** [February 6, 2024, 10:49pm UTC](https://community.beestat.io/t/new-ecobee-old-data-gone/1090/2 "2024-02-06T22:49:58Z")

</div>

Yes - email me with one of the thermostat serial numbers and I can merge the data for you.

[contact@beestat.io](mailto:contact@beestat.io)