# Unable to access beestat

**URL:** https://community.beestat.io/t/unable-to-access-beestat/934
**Category:** Bug Reports
**Created:** [August 24, 2023, 2:14am UTC](https://community.beestat.io/t/unable-to-access-beestat/934 "2023-08-24T02:14:53Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Mdantuono](https://community.beestat.io/letter_avatar_proxy/v4/letter/m/49beb7/32.png) [@Mdantuono](https://community.beestat.io/u/Mdantuono)
#### Post date: [August 24, 2023, 2:14am UTC](https://community.beestat.io/t/unable-to-access-beestat/934/1 "2023-08-24T02:14:53Z")

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Unable to access beestat from phone or desktop the last few weeks. Kept expecting it to start working again but just get the loading screen with the pulsing circle. Not sure what to do to fix it.

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### Author: ![ziebelje](https://community.beestat.io/user_avatar/community.beestat.io/ziebelje/32/633_2.png) [@ziebelje](https://community.beestat.io/u/ziebelje)
#### Post date: [August 24, 2023, 10:44am UTC](https://community.beestat.io/t/unable-to-access-beestat/934/2 "2023-08-24T10:44:18Z")

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Hi! Could you PM or email ([contact@beestat.io](mailto:contact@beestat.io)) me your thermostat serial number? I can take a look for you. 🙂

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### Author: ![snargledorf](https://community.beestat.io/user_avatar/community.beestat.io/snargledorf/32/430_2.png) [@snargledorf](https://community.beestat.io/u/snargledorf)
#### Post date: [October 11, 2023, 12:12pm UTC](https://community.beestat.io/t/unable-to-access-beestat/934/3 "2023-10-11T12:12:49Z")

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I know this is an older issue, but it perfectly describes my current issue (Stuck on loading screen).

Was this issue resolved? If so do I need to send any info about my thermostat’s?

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### Author: ![ziebelje](https://community.beestat.io/user_avatar/community.beestat.io/ziebelje/32/633_2.png) [@ziebelje](https://community.beestat.io/u/ziebelje)
#### Post date: [October 12, 2023, 2:19am UTC](https://community.beestat.io/t/unable-to-access-beestat/934/4 "2023-10-12T02:19:23Z")

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Hi Ryan,

I’m seeing an increase in this issue lately again. Looking into it.

You should be able to fix it by logging in at [https://app.beestat.io](https://app.beestat.io) from a different device, browser, or clearing your browser cache for [beestat.io](http://beestat.io). Give that a try and let me know if you run into any issues.

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### Author: ![system](https://community.beestat.io/uploads/default/original/1X/1aae50114ef63970cb76f963398ca488a1165eda.png) [@system](https://community.beestat.io/u/system)
#### Post date: [December 7, 2023, 7:03pm UTC](https://community.beestat.io/t/unable-to-access-beestat/934/5 "2023-12-07T19:03:51Z")

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