# Visualize Issues
**URL:** https://community.beestat.io/t/visualize-issues/754
**Category:** Bug Reports
**Created:** [November 4, 2022, 5:55pm UTC](https://community.beestat.io/t/visualize-issues/754 "2022-11-04T17:55:07Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@Jledwards2](https://community.beestat.io/u/Jledwards2)
#### Post date: [November 4, 2022, 5:55pm UTC](https://community.beestat.io/t/visualize-issues/754/1 "2022-11-04T17:55:07Z")
Choosing Visualize locks up Beestat, and doesn’t show the Visualize screen. All the other functions seem to be fine. I was able to use and design with Visualize last week, but it isn’t responding this week.
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### Author:  [@ziebelje](https://community.beestat.io/u/ziebelje)
#### Post date: [November 7, 2022, 11:42am UTC](https://community.beestat.io/t/visualize-issues/754/2 "2022-11-07T11:42:40Z")
Hi Jim! I haven’t changed anything, so I suspect there may be an issue either related to your floor plan or the data being fed to it. Could you send me your thermostat serial # and I’ll take a look? You can post it here, PM it, or email to [contact@beestat.io](mailto:contact@beestat.io).
Thanks!
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### Author:  [@Jledwards2](https://community.beestat.io/u/Jledwards2)
#### Post date: [November 7, 2022, 11:59am UTC](https://community.beestat.io/t/visualize-issues/754/3 "2022-11-07T11:59:57Z")
Hi Jon,
Thank you. I’ve tried multiple devices with no luck. I appreciate your help. Visualize is a really cool feature.
Thanks,
Jim
Thermostat Info 1
Model
SmartThermostat
Firmware Revision
4.7.43.170
Serial Number
521760985463
First Connected
Dec 20th, 2020
Thermostat Info 2
Model
ecobee3 lite
Firmware Revision
4.7.43.164
Serial Number
411908144482
First Connected
Feb 25th, 2019
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### Author:  [@ziebelje](https://community.beestat.io/u/ziebelje)
#### Post date: [November 8, 2022, 3:32am UTC](https://community.beestat.io/t/visualize-issues/754/4 "2022-11-08T03:32:43Z")
Give it a try now. This was caused by a sensor being removed (or moved from one thermostat to another).
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### Author:  [@Jledwards2](https://community.beestat.io/u/Jledwards2)
#### Post date: [November 8, 2022, 12:46pm UTC](https://community.beestat.io/t/visualize-issues/754/5 "2022-11-08T12:46:12Z")
Hi Jon,
Thank you so much! I did get more sensors, 11 total now, and moved some of the old style to less active areas. I have a lot of rooms to monitor.
The visualize feature is awesome! Bee stat has helped me immensely to identify problem areas and get them fixed. It’s helped more than my thermal camera. In a 175 year old house that’s significant.
Thanks again,
Jim
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### Author:  [@mforgues](https://community.beestat.io/u/mforgues)
#### Post date: [November 15, 2022, 3:12pm UTC](https://community.beestat.io/t/visualize-issues/754/6 "2022-11-15T15:12:37Z")
Hi Jon,
I have the same issue on my beestat visualize.
Could you see if it’s the same issue?
Model
SmartThermostat
Serial Number
521790405012
Firmware Revision
4.7.43.170
First Connected
Jun 26th, 2021
Thanks,
Mathieu
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### Author:  [@guthriem77](https://community.beestat.io/u/guthriem77)
#### Post date: [November 17, 2022, 3:43am UTC](https://community.beestat.io/t/visualize-issues/754/7 "2022-11-17T03:43:47Z")
Im having the same issues.
Thermostat Model
ecobee4
Firmware Version
4.7.43.198
Serial Number
511879258307
Thermostat Model
ecobee4
Firmware Version
4.7.43.198
Serial Number
511884749441
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### Author:  [@ziebelje](https://community.beestat.io/u/ziebelje)
#### Post date: [November 17, 2022, 1:24pm UTC](https://community.beestat.io/t/visualize-issues/754/8 "2022-11-17T13:24:24Z")
Hey all - I’ll check on this tonight and figure out what’s going on. Thanks for your patience!
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### Author:  [@ziebelje](https://community.beestat.io/u/ziebelje)
#### Post date: [November 18, 2022, 1:03am UTC](https://community.beestat.io/t/visualize-issues/754/9 "2022-11-18T01:03:29Z")
This is a new issue; you were both able to add a room with an invalid point. If you have any more details on the process you followed when creating a floor plan and adding a room that would be awesome.
I fixed this by deleting the affected floor plans (there was nothing on them) so you can use the feature now. I’ll keep investigating.
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### Author:  [@mforgues](https://community.beestat.io/u/mforgues)
#### Post date: [November 22, 2022, 5:12pm UTC](https://community.beestat.io/t/visualize-issues/754/10 "2022-11-22T17:12:27Z")
Thanks Jon, it works again now the visualize button.
I don’t really have much information how I got this issue… I was playing with the UI using my cellphone and trying to create a simple two floor home. I only have two sensors but one of them is the thermostat and the other one remote (I assume this is what many people have).
Maybe you could create a simple two floor template for the thermostat + remote sensor setup?
Thanks again for building beestat. It’s really amazing tool.
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### Author:  [@system](https://community.beestat.io/u/system)
#### Post date: [December 7, 2023, 7:09pm UTC](https://community.beestat.io/t/visualize-issues/754/11 "2023-12-07T19:09:49Z")
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