I’m having some trouble with the Comparisons tab. Neither the old Heat Score, Cool Score, Resist Score nor the new Metrics section are loading for me. When I switch to the Comparisons tab, I see “Calculating…” for about a minute, followed by the below error message.
Hi, I’m new to beestat and fairly new to ecobee. I recently purchased and installed 2 stats (a month ago tomorrow), and am loving them. I am not receiving the error message, but my comparison page doesn’t load, just says “calculating scores” indefinitely. Not sure if this is the same bug, or if I’m just being impatient. Today is my 3rd day since signing up with beestat.
@emugga, @Shaun_R, or @gharden91: If any of you are still having an issue with comparisons please let me know and PM me your thermostat serial number. I patched a bug last week that would cause issues with the comparisons and profiles.
Both of you have your comparisons set to global / all, which gives you a pretty large data set to begin with. On top of that you are both Patrons and have early access to the new metrics. All that combined took too long and timed out on the server. I increased the time limit and all is good. This page will get a bit more streamlined once I actually finish the metric stuff.
The comparisons tab for me shows Insufficient Data for all scores and the temperature profile is blank. I don’t know if it uses all thermostats or is for each one, but I get the same result for all 3 of my thermostats.
Thanks for the awesome tool BTW!
If it’s not fixed already, I can manually fix it if you send me your thermostat serial number. There’s a bug somewhere where sometimes the profiles generate before all of your data is synced. If that happens, it takes a week before the profiles recalculate automatically at which point everything gets fixed.
So @dkgibson is kind of right in that it takes a week when this happens. But you’re also right in that I already have the data.