If you share your thermostat serial number here or via email (contact@beestat.io) I can take a look. There are a couple reasons why and usually it’s pretty obvious to me.
I continued to play around and I got the cool profile to appear. The method I used was on the “settings” menu to force beestat to use a “custom start date”. When I did that, the cool profile appeared. Then I removed the custom start date and everything was working normally.