Sensor and thermostat detail stopped 2 days ago

Feedback & Discussion
1

I’m assuming this is some kind of connection issue? Just stopped at aunt 8pm on Tuesday, and hasn’t connected again since.

Any way to reboot this?

And to clarify, the real time data is displayed (run status, temp, sensor temperature), but the recorded graphs do not display, now leading me to believe it is not a connectivity issue.

2
  1. Is the date range set to a static range for the history chart or a dynamic range?
  2. Is the historical data showing up on ecobee’s Home IQ page?
3

It magically started displaying the data this morning without doing anything?

Though I see about a day and a half of data still is missing from ~2 days ago.

I have it set to display 1 day of data (is that static?)

And I am unaware of the ecobee home IQ page you referenced. Link?

4

I would guess something happened to your ecobee that caused it to not report data for some time, but hard to say for sure.

In beestat, choosing the “1 day” displays the past 24h of data dynamically.

To get to Home IQ, log in at ecobee.com and click the “Home IQ” link from your thermostat page. They’ve got some similar charts on there.

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