Too much Auxiliary Heat

1

I have been receiving many alerts that Aux Heat was working and bee stat shows 15 hours in January alone. A gree unit was installed last year Gree FLEXX36HP230VA0 heat pump and furnace. And the system should not use aux heat at all since gree heat pump is supposed to be able to operate at up to -28 C and Ecobee was et so that Aux heat only kicks in at over -20 C. I live in Montreal.

I am attaching a chart that downloaded from Bee

Thermostat Detail - Past 1 day
Thermostat Detail - Past 1 day980×350 18 KB

1st time poster. Please let me know if I missed anything.

I am wondering what the problem, if any, could possibly be

Appreciate all help

2

Can you take a screenshot instead of exporting? The export doesn’t include the top section that shows your actual equipment running. That should help show what’s happening.